Frequently Asked Questions

Our packers work fast, so it is a question of timing. Write to us as soon as you can at contact@laboutiquedessaucissons.fr, giving your order number (for example CDC-LBDS23559) and what you would like to change. As long as the parcel has not been packed, we can change the address, add or remove an item, or cancel the order and refund you. Once the parcel has left, nothing more can be done: you will have to wait for delivery. Good to know: pre-orders such as the advent calendar can be changed for much longer, since they only leave on the announced dispatch date.

We have no permanent discount code. Our offers are occasional and decided as production allows: when a batch is available in quantity, we offer it at a reduced price for a few days only. The best way not to miss them is to sign up for our newsletter and follow us on social media: promotions are announced there first. If you have a code, enter it in the Discount code field on the payment page, just before the summary, and confirm: the amount comes off immediately. Only one code can be used per order, and a code cannot be added once the order has been confirmed.

Yes, and it happens very often. Simply enter the address of the person you are giving to as the delivery address, and your own as the billing address. Add your personal message in the comments when you order: we copy it by hand onto the card slipped into the parcel. No price and no invoice is included in the shipment; your invoice is emailed to you and stays available in your customer account.

The confirmation email goes out automatically as soon as payment is approved. If it has not arrived, check your junk or spam folder first, then the Promotions and Updates tabs if you are on Gmail. Also check that there is no typing mistake in the email address entered with the order: that is by far the most common cause. In any case you will find your order and its invoice in your customer account. If no order appears in your account, the payment probably did not go through and the order was not recorded. Contact us and we will check with you.

When you create your account, the email address you register is the one used to send your invoices. You therefore receive your invoice automatically in the inbox linked to your account. For convenience, you can also reach your invoices directly from your customer account. That section lets you view, download or print your documents at any time.

Our products are also sold on several partner platforms. When your order was placed there, it is the platform that holds the sales contract: refund requests, returns and claims must be filed directly from your account on that platform. We cannot refund an order we did not take payment for. For any question about the product itself — composition, storage, tasting, advice — do write to us: that is what we are here for. A simple marker: orders whose reference begins with CDC-LBDS were placed on our own site, and those we handle from start to finish.

We ship mainly by Colissimo, Chronopost and Mondial Relay: you choose at checkout. Some business orders go by UPS or by TFE lorry haulage. In France, delivery is free from €20 to a Mondial Relay pick-up point, from €35 to your door, and from €40 to a Colissimo pick-up point. Below those amounts, the exact charge is shown before payment, once you have entered your address. If you are often out, we recommend the pick-up point: the parcel is kept there for several days, under cover — and it is also the option that becomes free soonest.

Once your parcel has been taken in at the sorting centre, the carrier sends you a tracking link by email. That link lets you follow your order through to delivery. If the email does not arrive, check your junk or spam folder: it may have been redirected there. You can also track your parcel at any time on our parcel tracking page. The tracking link is available directly from your customer account too. Go to My orders and open the details of your order: the link appears under the delivery address, ready to use.

Yes. We deliver to Monaco and to most European Union countries: Belgium, Germany, Luxembourg and the Netherlands, then Austria, Spain, Italy, Portugal and Ireland, and finally the other countries of the Union. The free-delivery thresholds depend on the zone and on the option you choose. To your door, delivery is free from €35 in Belgium, Germany, Luxembourg and the Netherlands, and from €50 in the other countries of the Union. To a pick-up point the thresholds are lower: €20 for those same four countries and €40 elsewhere. The exact amount is shown as soon as you enter your address. If your country or territory does not appear at checkout, it is not served at present: meat products are subject to strict customs restrictions outside the European Union. Write to us — we look at requests case by case.

Start by opening the full tracking: the carrier often notes that the parcel has been left at a pick-up point, handed to a caretaker or a neighbour, or that an incomplete address is holding up the round. If nothing explains the situation, write to us at contact@laboutiquedessaucissons.fr with your order number and your tracking number. We open an enquiry with the carrier and keep you informed. Depending on the outcome, we resend the order or refund you. Tell us quickly: carriers only accept claims for a limited period after the announced delivery date. After that we can no longer obtain anything from them.

We are sorry, and we will find a solution. If the parcel is visibly damaged on delivery, you can refuse it or note reservations with the driver. In every case, write to us at contact@laboutiquedessaucissons.fr within 48 hours of receipt, with your order number, photographs of the parcel and of the products, and a description of what is missing or damaged. Those are the elements that let us act quickly and go back to the carrier. Depending on your preference, we resend the products concerned or refund you. Claims are handled by email only: messages left by telephone or on Facebook, Instagram or Google cannot be taken up.

No, and that is the great advantage of dry-cured sausage: it is a cured product, stabilised by salt and by several weeks of drying. It needs no cold chain and travels very well, even in high summer. After a hot journey a saucisson may look shiny or feel slightly greasy: that is simply fat coming to the surface, not a defect. Leave it to rest for a few hours at room temperature somewhere dry and airy and it settles. Terrines in jars, beers and products in glass, on the other hand, cope less well with prolonged heat: collect your parcel promptly during a heatwave.

Our shop in Joyeuse, in the Ardèche, is open to you and you are of course welcome to buy there in person, at 1C chemin des Beaumes. Collecting an order placed online, however, is not offered automatically at checkout. If you are passing through the region and would like to arrange a collection, write to us before ordering at contact@laboutiquedessaucissons.fr: we will see together what is possible.

The charge is taken when the order is confirmed: it is the payment that triggers the packing of your parcel. You pay only once, at the time of ordering. Your bank may first show a simple authorisation, or hold, which turns into an actual charge within the following hours. If an order did not go through, that authorisation is cancelled automatically and the amount reappears on your account within a few working days, with nothing for you to do.

The site www.laboutiquedessaucissons.fr uses an advanced security system designed to protect all sensitive data linked to means of payment as well as possible. Every transaction is carried out securely, so that you can shop online with peace of mind. The payment process takes place directly between you and our payment provider, chosen for its reliability and its recognised expertise in handling online transactions. You therefore benefit from strong protection at every stage of your purchase. We would also point out that no bank card number is recorded or stored on our site, so that your personal information stays as confidential as possible.

A decline almost always comes from the bank and not from our site: payment limit reached, 3D Secure confirmation not completed in time, or an expired card. Check first that you have confirmed the notification in your banking app, then try again. If the decline persists, try another card or another means of payment, and get in touch with your bank. Rest assured: a declined order is not recorded and nothing is taken from you. If several pending lines appear on your account after repeated attempts, they are authorisations and they will disappear on their own.

For private customers, payment is by bank card or PayPal at the time of ordering: it is the payment that confirms the order and sends it to our workshop. For businesses, works councils, local authorities and associations, we issue quotations and accept bank transfer. Write to us at contact@laboutiquedessaucissons.fr stating your organisation, the products and the quantities you would like.

Our reference prices are stable, but we regularly run occasional promotions, decided as production allows: when a batch is available in quantity, we offer it at a reduced price for a few days. A product seen at a reduced price on one visit may therefore be back at its usual price the next time, and the other way round. These offers are not scheduled in advance: the newsletter is the only way to hear about them first.

The 1-month subscription runs for an indefinite period and can be cancelled at any time. You can unsubscribe or pause it directly from your account. Otherwise it renews automatically each month.

When you take out a multi-month plan, you pay for the whole subscription immediately, in a single payment. These plans renew automatically at the end of the period. If you would rather not go on receiving your basket, you can end the subscription from your account in one click. It then stops when the plan you chose comes to an end.

Payment is taken in a single instalment, whatever the number of months you have chosen.

A surprise! You will get 2 kg of saucisson or of mini salami, depending on the plan you chose. Depending on our production, your basket may hold a single flavour (plain, Beaufort, walnut and so on) or a mix of several.

Yes, and that is the whole point of the formula: the content depends on what we are making at the time. Depending on the month, you will receive a single-flavour basket (plain, Beaufort, walnut and so on) or an assortment of several recipes. You do not choose the composition, but the weight is always the one stated in your plan. If a flavour is a problem for you — a nut or milk allergy, for instance — let us know by email when you subscribe: we will take it into account.

Yes, and it makes a very fine present. Take out the plan of your choice — 1, 3, 6 or 12 months — entering the recipient's address as the delivery address and your own as the billing address. On multi-month plans, payment is taken in a single instalment when you subscribe, no prices are included in the parcels, and you keep control of the subscription from your account. Do leave us a note in the comments: we copy it onto the card in the first delivery.

Log in to your La Boutique des Saucissons account. Go to the « Subscriptions » tab, select your subscription, then click « Pause ».

Yes. From the « Subscriptions » tab of your account you can pause your subscription and restart it whenever you like, change the delivery address and update your payment details. To move from one plan to another — a different basket or a different length — write to us at contact@laboutiquedessaucissons.fr: we make the change for you, free of charge.

You can change the delivery address at any time from your customer account.

You can update your payment details directly from your account, under « Payment methods » in the « Subscriptions » tab.

Log in to your account. Go to the « Subscriptions » tab, select your subscription, then click « Unsubscribe ».

The recipe is deliberately short: French pork, salt, pepper, spices, sugar, ferments — and the ingredient that gives the product its name when there is one: walnut, hazelnut, Beaufort, Cantal, olives, truffle and so on. All of it filled into a natural casing and tied with linen string. We use fresh, first-choice meat, less than 20% fat at mixing, and no colourings. The exact composition, the allergens and the nutritional values appear on each product page and on its label.

Our plain recipes contain no gluten, no lactose and no nuts. Several of our flavoured recipes do, however, by their very nature: milk in the Beaufort, Cantal, Comté, goat's cheese and Roquefort saucissons as well as in the Parmesan mini salami; nuts in the walnut and hazelnut recipes. Our products are made in a workshop that also handles these ingredients, so traces can never be entirely ruled out. The full list of allergens is given on each product page and on its label. If you have a severe allergy, write to us before ordering: we will check it with you.

Like almost all dry-cured charcuterie, our recipes use curing salt. It is essential to the food safety of a product that is not cooked: it prevents dangerous bacteria from developing over the weeks of drying. We use the lowest possible dose, in line with the French charcuterie code of practice. The exact wording appears in the ingredient list of each product. No colouring, on the other hand, goes into our recipes: the colour of our saucissons is the colour of the meat, not that of an additive.

Our saucissons are made from the meat of exclusively French pigs, selected fresh. Making, drying and maturing all take place in the Ardèche, at Joyeuse. Some of our ranges go further: our Ardèche PGI products meet an official set of specifications governing the origin of the meat and the making method, and our Bleu-Blanc-Cœur range comes from farms committed to animal feed rich in omega 3.

No. Our saucissons, chorizos and fuets are made from French pork: they can therefore be neither halal nor kosher, and we hold no certification to that effect. All our products are also made in the same workshop, which would not allow a separate production line to be guaranteed.

Dry-cured sausage keeps at room temperature, somewhere dry, cool and airy, away from light: there is no need to refrigerate it. Once started, wrap it in a clean cloth to keep it supple.

A whole, unopened dry-cured sausage keeps easily for several weeks (two to three months). The recommended date is given on each product label. Once started, it keeps for a few days wrapped in a clean cloth.

Like our saucissons, our chorizo is a dry-cured product: whole and unopened, it keeps for several weeks at room temperature, somewhere dry and airy. Once started, wrap it in a clean cloth or in baking paper — never in airtight cling film, which makes it sweat — and eat it ideally within two to three weeks. The fridge is not essential. If it has been in there, take it out half an hour before serving: cold masks its aromas.

It is not necessary, and we do not recommend it for a whole dry-cured sausage: it is a cured product made to keep at room temperature, and freezing spoils its texture and costs it its suppleness once thawed. If you really must — for a sausage you have started and will not finish quickly — freeze it in slices, in an airtight bag with the air pressed out, for two to three months at most. Thaw it in the fridge, never at room temperature and never in the microwave. The best way to keep it remains the simplest: somewhere dry, cool and airy, and a clean cloth.

Our saucissons are filled into natural casings, which are edible and perfectly safe. Plenty of enthusiasts eat them as they are; others prefer to peel them, especially on drier pieces where the casing turns leathery. So it is a matter of taste. To peel it easily, score it lengthways with the tip of a knife, or hold the saucisson under warm water for a few seconds: the casing then comes away without effort. The white bloom on the surface, on the other hand, is perfectly edible: it is what gives the saucisson its characteristic woodland aroma.

For an aperitif where charcuterie is only part of the spread, allow 30 to 50 g per person. For a meal-sized aperitif, or a board that stands in for dinner, go up to 80 to 120 g per person. On our formats that gives a simple rule of thumb: a 105 g mini saucisson serves two to three people at an aperitif, a whole 250 g saucisson serves four to six. Always allow a little extra: unlike the rest of the board, dry-cured sausage keeps very well, and whatever is not eaten is never wasted.

Play on contrasts. Bring together three to five charcuteries with different textures and flavours: a plain coarse-ground saucisson, a flavoured one (walnut, hazelnut, Beaufort), a chorizo for heat, and something more unusual such as a fuet or mini salami to pick at. Slice dry-cured sausages thinly and on the bias, lay them out in a rosette or in waves rather than in stacks, and leave one or two whole pieces with a knife: it is convivial and it dresses the board. Round it off with one or two cheeses, country bread, gherkins or olives, and something sweet — grapes, figs, fig jam — to balance the salt. One last tip, often forgotten: take the charcuterie out of the cold twenty to thirty minutes before serving; the aromas come through far better at room temperature.

Yes, it happens and it is not a defect. A saucisson that has travelled or spent time somewhere warm can let a little fat come to the surface, which gives that shiny, slightly tacky feel. Leave it to rest for a few hours in the open air, somewhere dry and cool, wrapped in a clean cloth if you like: the surface firms up by itself. If, on the other hand, the product gives off a distinctly abnormal smell, do not eat it and send us photographs by email: we will reply quickly.

Our old-style dry-cured sausages can sometimes look fattier, and that comes from our traditional coarse mincing. In line with the French charcuterie code of practice, we make sure the recipe does not exceed 20% fat at mixing. The mincing is done carefully with a traditional grinder fitted with a 6 mm plate, which leaves the fat more visible than in an industrial sausage, where it is finely blended.

The cut can therefore look fattier, especially next to industrial sausages, where the fat is often chopped very fine to hide it and sometimes even coloured artificially, notably with cochineal red. We prefer an even, visible balance between fat and lean, to give the best possible balance of taste. Our old-style recipe reflects our commitment to quality and authenticity. Its main features: - Fresh, first-choice meat from exclusively French pigs. - A generous, balanced recipe with less than 20% fat at mixing. - Coarse mincing, to preserve texture and character. - 100% natural ingredients, with no colourings. - Filling into natural casings, in keeping with artisan tradition. - Hand-tying with linen string, the mark of genuine craft. - Gentle warming and slow drying in natural air, to develop every flavour. - The natural bloom kept on, which gives our saucissons their distinctive character. Our craft guarantees an exceptional product, where every detail is considered to offer an incomparable tasting experience

Saucissons naturally lose water throughout the making process, particularly during the essential warming and maturing stages. That loss does not stop when the products leave our production site: even wrapped, they go on losing water. The regulations provide that, for products such as whole dry-cured sausages and similar items, the net weight stated corresponds to the weight of the products as they leave the production site. Unavoidable as it is, that loss of weight takes nothing away from the essential qualities of the saucisson. To reflect it, the words 'product subject to drying out' may be shown alongside the net weight. Our saucissons are made to keep their taste and their quality, even under these natural conditions.

Our saucissons are made and tied by hand, then dried slowly in natural air. No two pieces are ever exactly alike: the curve, the colour of the bloom, the size of the grain and the calibre all vary slightly from one to another. That is the signature of an artisan product, the opposite of an industrial sausage calibrated to the millimetre. The photographs on our product pages are representative, but your piece will always have a character of its own.

We wanted a generous advent calendar, ideal for the whole family.

The saucisson advent calendar is sold as a pre-order: dispatch begins in November 2026, around 3 November for business customers and around 23 November for private customers. You receive a tracking email as soon as your parcel leaves us. Delivery is guaranteed before 1 December for any pre-order placed before 25 November.

The calendar has its own dispatch circuit, separate from the rest of the shop: it travels by Mondial Relay to a pick-up point, which you choose at checkout. That delivery is free from €20 of purchase in France, Monaco, Belgium, Germany, Luxembourg and the Netherlands: both formats of the calendar qualify. In the other European Union countries we serve, it is free from €40. The exact amount is shown before payment, once you have entered your address. It has to be ordered on its own: as a pre-order it leaves on its own dispatch date, in an order separate from your other products.

Payment is taken immediately at the time of pre-order: that is what secures your box.

No. For logistical reasons the calendar ships separately from the rest of the shop: you need to place a separate order for your other products.

Each mini salami carries a best-before date on its packaging and generally keeps for several weeks. Store the box below 18 °C; the sausages are naturally subject to drying out.

Yes. Some recipes contain milk (the Cantal sausage, the Parmesan mini salami) and nuts (walnuts, hazelnuts).

Do not worry: if you have had no tracking or your parcel is running late, contact us. We open an enquiry with the carrier and find a solution quickly.

Yes, it is a substantial part of what we do. We supply market traders, delicatessens, wine merchants, campsites, restaurants and producers' shops, in France and abroad. Our ranges come in formats made for resale: whole saucissons, mini salami singly or in packs, bûchettes, bagged mini salami, and ready-to-sell gift boxes. Open a business account on our site, or write to us at contact@laboutiquedessaucissons.fr with your activity and your volumes: we will come back to you with a price proposal.

Yes, and it works very well for funding a sports club, a school trip, an association or a village committee: saucisson sells easily, keeps for a long time and needs no cold chain. We help you with the choice of formats, the quantities and the delivery schedule, so that the goods arrive just before your event. Contact us in advance at contact@laboutiquedessaucissons.fr with your project, the number of pieces you have in mind and your date: the earlier you plan, the better we can serve you.

Yes. We support works councils with their end-of-year operations, their staff gifts and their catalogue offers. We offer gift boxes at a range of budgets, sliding prices by volume, and the choice of delivering either to a single site or directly to each employee's home. Write to us with your headcount, your budget per person and your deadline: we will draw up a quotation.

It is a frequent request, and the answer depends above all on quantity and lead time. Depending on volumes, we can consider a personalised label, a card with your letterhead slipped into the parcels, or a made-to-measure gift box. These operations need planning, particularly before the holidays when our workshop is running at full capacity. Write to us at contact@laboutiquedessaucissons.fr with your project, the quantity you have in mind and your deadline: we will tell you quickly what is feasible.

Business orders have free delivery from €150 per order, both to a home address and to a pick-up point. Below that threshold a contribution applies and is shown at the time of ordering. Shipments go by Colissimo, UPS or Chronopost depending on weight and destination, with lead times comparable to our private orders: packing within 24 to 48 working hours, then 48 to 72 hours of transit. For large operations or dated deliveries, let us know in advance so that we can set the production schedule together.

Our shop and our packing workshop are at 1C, chemin des Beaumes, 07260 Joyeuse, in the Ardèche. That is where all your orders are packed by hand. Our customer service can be reached by telephone on +33 6 77 63 73 87, Monday to Friday from 10am to 1pm and from 3pm to 5pm. We are closed on Saturdays and Sundays.