Shipping policy
Delivery methods
Three delivery methods are offered at checkout:
- to a pick-up point (Mondial Relay or Colissimo);
- to your home (Colissimo or Chronopost);
- by freight carrier, for orders over €400.
Delivery costs in France (private customers)
- Mondial Relay pick-up point: €5 for orders under €20, free from €20.
- Colissimo pick-up point: €8 under €20, €2.90 from €20 to €39.99, free from €40.
- Colissimo home delivery: €8 under €25, €4 from €25 to €34.99, free from €35.
- Chronopost: price calculated by weight and shown at checkout.
- Freight carrier: free for orders from €400.
Delivery in Europe
We deliver to most countries in the European Union. Costs depend on the country and the delivery method chosen; they are shown at checkout.
- Belgium, Germany, Luxembourg and the Netherlands: pick-up point delivery free from €20, home delivery free from €35.
- Other countries we deliver to: pick-up point free from €40, home delivery free from €50.
Trade customers
Trade orders are accepted from €100 excluding VAT. Delivery is free from €150 excluding VAT; below that, a contribution is shown at checkout.
Lead times
Orders placed before 9 a.m. are prepared and shipped the same day; later orders are shipped the next day. Orders placed on Friday are shipped the following Monday, unless we open exceptionally on Saturday. Orders placed on Saturday and Sunday are shipped on Monday.
Allow 48 to 72 working hours for home delivery, and around 72 working hours for pick-up point delivery. These times apply under normal service conditions. If an order needs extra time (parcel weight, product availability), you will be told when you place it.
Advent calendars
Advent calendars are shipped separately, on fixed dates: from 18 November for private customers and from 3 November for trade customers. Any pre-order placed before 25 November is delivered before 1 December.
Delivery address
Products are delivered to the address given when ordering. The list of available pick-up points is shown when you confirm your order.
